Contact – with a real person!


Richard Brunt

Richard Brunt

You can call me toll free from anywhere in North America at 1 888 361 0014. I personally answer the phone, and will answer any questions you have. If I can’t pick up the phone, I’ll call you back as soon as I can. You will never hear “we are experiencing higher than normal call volumes….”. Nor will you get a lengthy list of menu options you don’t need. Those things drive me nuts!

Or send an email to: richard(at symbol)compostingtoiletscanada(dot)ca email image


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21 thoughts on “Contact – with a real person!

  • Peter Matheson

    I recently purchased your urine-diverting insert for installing in my Tiny House On Wheels in British Columbia. I have been using it consistently as my only toilet for over three winter months and I am very impressed with the quality and performance. No smell, no mess, simple to use and difficult to screw up.
    For photos of my installation and tips on how I use this diverter go to: http://tinyhousetalk.com/petes-125-sq-ft-tiny-house-on-wheels-in-british-columbia/?
    Thanks Separett
    Pete

  • Kay Verdone

    What a wonderful invention. We now own two of these amazing poop decks. There is no smell.
    The vent above the cottage needs to be high enough for the breeze to catch the plume of smell. Otherwise the smell floats in the bedroom window. We live off of the power grid so our fan is solar powered. Very efficient. Another neat advantage is that the urine effluent stimulates the trees receiving it and we have what appear to be genetic anomalies. The leaves are 3 times their normal size. Kind of funny when guests ask us what kind of trees we have that produce such beautiful shade and can they have one to transplant. We highly recommend this toilet. When I found out today that compostable Glad tall bags doubled are a fraction of the price of the Swedish bags but work as well I was so satisfied. One last thing- When I phoned, I got a real person. This toilet beats an outhouse anyday when one is afflicted with IBS and proximity is a priority.

  • Bob Kirk

    Do any of the so called compostable bags work when not exposed to sunlight and air ? In other words will they continue composting when buried?

  • joseph vinci

    Hello ,We are looking to upgrade to a compostable toilet for our cottage . The type we are looking for is one that will work for our needs and do not want a compostable that will not handle up to 15 people especially when we have guests over .Thank you .

    Sincerely ,Joseph Vinci ,President of ZACHARIE INC 2000.

  • Craig Mouldey

    Hi. I’ve had my composting toilet just over a year. The fan has stopped working so I need a replacement. Can I get this from you? I picked up this toilet from a gentleman from Kingston (who has a farm in Marmora) in the parking lot of a Tim Horton’s in Marmora. Of course a little fan can be sent via mail. In which case I have two mailing addresses. If the item will be sent in packaging that will fit in a PO Box then it can be sent to my address: 1053 Lees Rd., Tory Hill, ON K0L 2Y0. Otherwise, it can be sent to PO Box 99, Wilberforce, ON K0L 3C0 to the general store. If I can get this item from you let me know and I will give you my credit card #. Thanks

  • Cliff Stainsby

    Hi
    I am very interested in a composting toilet. I would use it in our house which is usually occupied by my wife and I. The reviews suggest that the Nature’s Head unit is the best available. Is that your opinion as well?
    The price seems a bit daunting but:

    are they suitable in ordinary rural homes?
    can I join the venting pipe to my existing bathroom fan exhaust ducting in the crawl space and not use an additional fan?
    will it sit on the footprint of my existing ordinary toilet after I remove it
    Thanks

    • Richard Brunt Post author

      Yes, they are very suitable in rural homes. No, you can’t use ducting hooked up to another fan. The toilet vent pipe should not have to travel far, and it should not be connected to any other fixtures – or odour could come up from those fixtures. It will usually fit in the space of a regular toilet (measure first). However, when you take off the old toilet, you will need to cap the sewer pipe. When you do that, the floor will not be flat (you will have a cap). You’ll need to figure out a way to make that flush. Maybe a piece of plywood the same thickness as the cap,, with a hole cut out of it to accommodate the cap. This will raise the toilet by the thickness of the plywood.

  • Masha Wright

    What are the size dimensions and details (plugs or clamps) for the battery needed for the Separett 9210 villa 12V I don’t see them on the website where do you recommend getting one?

    • Richard Brunt Post author

      The wires on the toilet have alligator clips, which can adjust to the size of pretty much any battery post. You could take these wires to the store to make sure. I can’t recommend a store for batteries, but any store selling deep cycle 12 volt batteries could sell you one.

    • Richard Brunt Post author

      There are Separett bags for sale, however many people use generic compostable bags which are a bit thinner but much cheaper. If you use the generic bags, double bag it. Get the tall size. Canadian Tire has them.

  • Alan Marsh

    Hello Richard – we were thinking of putting a composting toilet on our boat. Does toilet paper in the solids tank impede the process, or emptying? Thank you, Alan

  • Doug Lee

    Good day,
    We are considering a Natures Head toilet for our property on Haida Gwaii.
    Can the lower unit be used with a compostable bag liner so I don’t have to lift it?
    Or should I consider the Separett toilet.
    We are a retired couple who use the off grid property about half the time.

    Thank You for your time.
    doug.

    • Richard Brunt Post author

      To use the Nature’s Head with a bag, you would have to remove the rotating mechanism. I have nevr done this, but I don’t think it would be difficult for a handy person with basic tools. Of course you’s need to put stainless steel nuts and bolts in the holes left in the sides of the toilet, after removing the mechanism.

  • roger pilon

    hi

    Im interested in this product for my off grid home, how do you deal with cleaning the bowl during a number 2 if you cannot add liquid or cleaners to your compost

    • Richard Brunt Post author

      Toilets with a larger opening for the solid waste like the Separett are not a problem, because little if anything touches the sides of the bowl. The waste falls straight down the large hole. If you do get a mess, or have a toilet with a smaller opening, then you spray a little water into the bowl with a spray bottle and wipe it clean using a paper towel. You can drop the paper towel into the toilet when done. I know of one very squeamish person that puts the paper towel on the end of a paint stick when cleaning the bowl.