Contact – with a real person!


Richard Brunt

Richard Brunt

You can call me toll free from anywhere in North America at 1 888 361 0014. I personally answer the phone, and will answer any questions you have. If I can’t pick up the phone, I’ll call you back as soon as I can. You will never hear “we are experiencing higher than normal call volumes….”. Nor will you get a lengthy list of menu options you don’t need. Those things drive me nuts!

Or send an email to: richard(at symbol)compostingtoiletscanada(dot)ca email image


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53 thoughts on “Contact – with a real person!

  • Peter Matheson

    I recently purchased your urine-diverting insert for installing in my Tiny House On Wheels in British Columbia. I have been using it consistently as my only toilet for over three winter months and I am very impressed with the quality and performance. No smell, no mess, simple to use and difficult to screw up.
    For photos of my installation and tips on how I use this diverter go to: http://tinyhousetalk.com/petes-125-sq-ft-tiny-house-on-wheels-in-british-columbia/?
    Thanks Separett
    Pete

  • Kay Verdone

    What a wonderful invention. We now own two of these amazing poop decks. There is no smell.
    The vent above the cottage needs to be high enough for the breeze to catch the plume of smell. Otherwise the smell floats in the bedroom window. We live off of the power grid so our fan is solar powered. Very efficient. Another neat advantage is that the urine effluent stimulates the trees receiving it and we have what appear to be genetic anomalies. The leaves are 3 times their normal size. Kind of funny when guests ask us what kind of trees we have that produce such beautiful shade and can they have one to transplant. We highly recommend this toilet. When I found out today that compostable Glad tall bags doubled are a fraction of the price of the Swedish bags but work as well I was so satisfied. One last thing- When I phoned, I got a real person. This toilet beats an outhouse anyday when one is afflicted with IBS and proximity is a priority.

  • Bob Kirk

    Do any of the so called compostable bags work when not exposed to sunlight and air ? In other words will they continue composting when buried?

  • joseph vinci

    Hello ,We are looking to upgrade to a compostable toilet for our cottage . The type we are looking for is one that will work for our needs and do not want a compostable that will not handle up to 15 people especially when we have guests over .Thank you .

    Sincerely ,Joseph Vinci ,President of ZACHARIE INC 2000.

  • Craig Mouldey

    Hi. I’ve had my composting toilet just over a year. The fan has stopped working so I need a replacement. Can I get this from you? I picked up this toilet from a gentleman from Kingston (who has a farm in Marmora) in the parking lot of a Tim Horton’s in Marmora. Of course a little fan can be sent via mail. In which case I have two mailing addresses. If the item will be sent in packaging that will fit in a PO Box then it can be sent to my address: 1053 Lees Rd., Tory Hill, ON K0L 2Y0. Otherwise, it can be sent to PO Box 99, Wilberforce, ON K0L 3C0 to the general store. If I can get this item from you let me know and I will give you my credit card #. Thanks

  • Cliff Stainsby

    Hi
    I am very interested in a composting toilet. I would use it in our house which is usually occupied by my wife and I. The reviews suggest that the Nature’s Head unit is the best available. Is that your opinion as well?
    The price seems a bit daunting but:

    are they suitable in ordinary rural homes?
    can I join the venting pipe to my existing bathroom fan exhaust ducting in the crawl space and not use an additional fan?
    will it sit on the footprint of my existing ordinary toilet after I remove it
    Thanks

    • Richard Brunt Post author

      Yes, they are very suitable in rural homes. No, you can’t use ducting hooked up to another fan. The toilet vent pipe should not have to travel far, and it should not be connected to any other fixtures – or odour could come up from those fixtures. It will usually fit in the space of a regular toilet (measure first). However, when you take off the old toilet, you will need to cap the sewer pipe. When you do that, the floor will not be flat (you will have a cap). You’ll need to figure out a way to make that flush. Maybe a piece of plywood the same thickness as the cap,, with a hole cut out of it to accommodate the cap. This will raise the toilet by the thickness of the plywood.

  • Masha Wright

    What are the size dimensions and details (plugs or clamps) for the battery needed for the Separett 9210 villa 12V I don’t see them on the website where do you recommend getting one?

    • Richard Brunt Post author

      The wires on the toilet have alligator clips, which can adjust to the size of pretty much any battery post. You could take these wires to the store to make sure. I can’t recommend a store for batteries, but any store selling deep cycle 12 volt batteries could sell you one.

    • Richard Brunt Post author

      There are Separett bags for sale, however many people use generic compostable bags which are a bit thinner but much cheaper. If you use the generic bags, double bag it. Get the tall size. Canadian Tire has them.

  • Alan Marsh

    Hello Richard – we were thinking of putting a composting toilet on our boat. Does toilet paper in the solids tank impede the process, or emptying? Thank you, Alan

  • Doug Lee

    Good day,
    We are considering a Natures Head toilet for our property on Haida Gwaii.
    Can the lower unit be used with a compostable bag liner so I don’t have to lift it?
    Or should I consider the Separett toilet.
    We are a retired couple who use the off grid property about half the time.

    Thank You for your time.
    doug.

    • Richard Brunt Post author

      To use the Nature’s Head with a bag, you would have to remove the rotating mechanism. I have nevr done this, but I don’t think it would be difficult for a handy person with basic tools. Of course you’s need to put stainless steel nuts and bolts in the holes left in the sides of the toilet, after removing the mechanism.

  • roger pilon

    hi

    Im interested in this product for my off grid home, how do you deal with cleaning the bowl during a number 2 if you cannot add liquid or cleaners to your compost

    • Richard Brunt Post author

      Toilets with a larger opening for the solid waste like the Separett are not a problem, because little if anything touches the sides of the bowl. The waste falls straight down the large hole. If you do get a mess, or have a toilet with a smaller opening, then you spray a little water into the bowl with a spray bottle and wipe it clean using a paper towel. You can drop the paper towel into the toilet when done. I know of one very squeamish person that puts the paper towel on the end of a paint stick when cleaning the bowl.

  • Tammy Tutte

    Hi Richard,

    Can you answer how the Separett system manages in the winter? Is there anything special you need to do?

    Thank you,
    Tammy

  • Mark Schneider

    Hi Richard, I am building a cabin in NW, Ontario, near Nestor Falls, Ontario. Cabin will be used about 70 days per year by 2-8 people per night. This is new construction in a remote area. I have flexibility on building “bathroom” anyway I need to to accommodate the best compost toilet available.
    1) what compost toilet do you recommend?
    2) where are you located? Do you ship to Fort Frances or Nestor Falls, Ontario?
    Thanks for help and recommendations.

    • Richard Brunt Post author

      An older RV will likely have a smaller bathroom area. The Separett might not fit, so the nature’s Head is the solution.

  • Rick Roy Schnurr

    My Nature’s Head becomes hard to turn the crank after a couple of weeks. (2 people using the toilet). I’m using coconut shell fiber. Am I doing something wrong? I read one review that suggested the mix may be too dry and to add liquid. This seemed counterintuitive to me. Suggestions??

    • Richard Brunt Post author

      This is no problem at all. The rear section of the bowl is a chute, and the forward section is a funnel. When either men or women sits on the toilet, urine will mostly go forward, and solid waste will fall straight down. A few women, especially very short women, might be in the habit of leaning forward when they sit on a toilet. In this case, the pelvis tilts back, and urine can be directed back. Too much urine might go down the chute. The easy solution is to sit a little more upright when using the toilet. Very short people might need a stool for their feet.

  • Cyndi Hopkins

    We have a remote cabin on the Alaska Highway, where it can get extremely cold for 6-7 months of the year. Right now we use an out house and I use a little camper toilet, just for liquids. This summer my husband hopes to put in a toilet, yeah!, so I am wondering what you would recommend for these type of conditions

  • francois pinet

    Is it possible to put the vent through the floor instead of the sidewall? All of this to preserve the perfect van look.
    Thank you

  • Gerard Caron

    First of all I need to know if you speak french or if you have someone who may communicate in french?

    I have a tiny house for week end for two adult and we hope to install a toilet.
    electrical is availaible in the bathroom

    I am in Quebec so we have cold winter.. What will be the best for us? the space is very small, I was looking for the separett but not sure becaus of liquid to put outside but the system and the look his very interesting otherwise the nature’s with the liquid thank should be interesting to. Is it possible to add a thank like nature’s head to the separett ? need your knowledge support please. you can contact me on my cellphone 418-633-0274

    • Richard Brunt Post author

      I’m sorry, we do not speak french. Cold does not matter. You could plumb the Separett anywhere you like – but you’d have to buy a tank. If it drains in to the ground, it should go below the frost line.

  • Pam

    HI I purchased the Separett toilet from Walmart, and they sent me the DC version. I have purchased a toilet from you in the past, and it came with the regular 120V adapter for the wall. I cannot get ahold of Walmart, but my question is, can I use any compatible adapter with this toilet? please advise. Also do you offer a contractors rate for multiple purchases?

    Cheers
    Pam

    • Richard Brunt Post author

      Walmart is not a good place to buy these toilets, because 1) they can’t help you, as you found out, 2) they are more expensive, and 3) you can’t get advice and help from me after the purchase. I do not provide free customer service to Walmart customers. There is no reason to support Walmart – a huge US based corporation, rather than a small Canadian owned business (me).

  • Bob Craig

    Hi.
    we have an Ontario 32 sailboat. Presently using a holding tank with raw water flush.
    Is there a solution with your system?
    Flushing the holding tank is always a point of concern (personally). We always flush well out.

    I would like to find an alternative.
    Reading reviews etc, I am stumped.

    We use our sailboat 2-3 weeks at a go. translating 6 months through, then sporadic bits of 2-3 days.

    Is there an alternative with your company?
    Canadian design support.

    Thank you in advance.

    Bob Craig

    • Richard Brunt Post author

      The Nature’s Head was designed for this purpose. Honestly, it works amazingly well. I was at a wooden boat show last year, and was on probably 20 boats. The one boat with a Nature’s Head was the ONLY boat that had zero odor. If you have a holding tank system, it will almost always have odors. The big advantage is no pumpouts. Ever. Now, if you are on the Great Lakes, you need to plumb the urine drain to a bigger tank. They don’t like the urine draining to a bottle. Fortunately, this is easy. I can lead you through it.

  • Amy Ascroft

    Hi Richard,

    I hope you and your family are doing well during this time.

    My questions for you are:
    1) What is the difference between the Separett 9200 and 9210?
    2) I see that the toilet seat is raised a bit from main bowl which I believe this is to operate the solids door to open when you sit down. Does this gap between the seat and main bowl allow urine smell (this may be remaining on bowl after use) into the air?
    3) What is the price including shipping to Ontario, Canada
    4)Do these units ever go on sale?

    Thank you!
    Kindest regards,
    Amy

    • Richard Brunt Post author

      Hi Amy.
      1) the 9200 has been discontinued.
      2) No, any urine odor would normally be sucked into the toilet by the fan.
      3) $1544.
      4) No, sorry.

  • Phil Boyer

    Hi I am currently building a 18′ catamaran powered by a 20 hp electric motor. I live in Ontario and I am not sure if a portable toilet system is legal in Ontario and I may require a holding tank with pump out. Can you clarify this for me. If it is legal to have your toilet on a small boat in Ontario can you direct me to any legal text that clarify the requirement.

    Regards
    Phil

    • Richard Brunt Post author

      First, it’s not a portable toilet system. Transport Canada is responsible for this issue, and they have not come out with a statement on composting toilets. However, I’ve spoken to them many times about it. It can be argued that composting toilets are in fact a holding tank system, but they have some concerns about the urine bottle, as it is only 2 gallons. They suspect (probably correctly) that people will dump it over the side. It’s legal to pee over the side of your boat, but it is not legal to pee in a bottle and pour it over the side (Crazy, I know). If you plumbed the urine drain to a larger tank which you intended to pump out (easy), you would have a full holding tank system and be 100% legal with no confusion. This is what I would do on the lakes. In summary, the toilet with the urine bottle may well not be legal, but if you use a larger holding tank it should be. No one to the best of out knowledge has ever run into trouble or been issued a ticket for having a composting toilet on the lakes. Large numbers of US boaters visit Canadian waters with composting toilets and they never have problems or get tickets. There is no legal text providing clarification. (On the US side, the USCG is responsible for this issue and they call it the “best possible solution”, but in Canada we have no such clarity.)