Contact – with a real person!

You can call me toll free from anywhere in North America at 1 888 361 0014. I personally answer the phone, and will answer any questions you have. If I can’t pick up the phone, I’ll call you back as soon as I can. You will never hear “we are experiencing higher than normal call volumes….”. Nor will you get a lengthy list of menu options you don’t need. Those things drive me nuts!

Or send an email to: richard(at symbol)compostingtoiletscanada(dot)ca email image

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102 thoughts on “Contact – with a real person!

  • Peter Matheson

    I recently purchased your urine-diverting insert for installing in my Tiny House On Wheels in British Columbia. I have been using it consistently as my only toilet for over three winter months and I am very impressed with the quality and performance. No smell, no mess, simple to use and difficult to screw up.
    For photos of my installation and tips on how I use this diverter go to:
    Thanks Separett

  • Kay Verdone

    What a wonderful invention. We now own two of these amazing poop decks. There is no smell.
    The vent above the cottage needs to be high enough for the breeze to catch the plume of smell. Otherwise the smell floats in the bedroom window. We live off of the power grid so our fan is solar powered. Very efficient. Another neat advantage is that the urine effluent stimulates the trees receiving it and we have what appear to be genetic anomalies. The leaves are 3 times their normal size. Kind of funny when guests ask us what kind of trees we have that produce such beautiful shade and can they have one to transplant. We highly recommend this toilet. When I found out today that compostable Glad tall bags doubled are a fraction of the price of the Swedish bags but work as well I was so satisfied. One last thing- When I phoned, I got a real person. This toilet beats an outhouse anyday when one is afflicted with IBS and proximity is a priority.

  • Bob Kirk

    Do any of the so called compostable bags work when not exposed to sunlight and air ? In other words will they continue composting when buried?

  • joseph vinci

    Hello ,We are looking to upgrade to a compostable toilet for our cottage . The type we are looking for is one that will work for our needs and do not want a compostable that will not handle up to 15 people especially when we have guests over .Thank you .

    Sincerely ,Joseph Vinci ,President of ZACHARIE INC 2000.

  • Craig Mouldey

    Hi. I’ve had my composting toilet just over a year. The fan has stopped working so I need a replacement. Can I get this from you? I picked up this toilet from a gentleman from Kingston (who has a farm in Marmora) in the parking lot of a Tim Horton’s in Marmora. Of course a little fan can be sent via mail. In which case I have two mailing addresses. If the item will be sent in packaging that will fit in a PO Box then it can be sent to my address: 1053 Lees Rd., Tory Hill, ON K0L 2Y0. Otherwise, it can be sent to PO Box 99, Wilberforce, ON K0L 3C0 to the general store. If I can get this item from you let me know and I will give you my credit card #. Thanks

  • Cliff Stainsby

    I am very interested in a composting toilet. I would use it in our house which is usually occupied by my wife and I. The reviews suggest that the Nature’s Head unit is the best available. Is that your opinion as well?
    The price seems a bit daunting but:

    are they suitable in ordinary rural homes?
    can I join the venting pipe to my existing bathroom fan exhaust ducting in the crawl space and not use an additional fan?
    will it sit on the footprint of my existing ordinary toilet after I remove it

    • Richard Post author

      Yes, they are very suitable in rural homes. No, you can’t use ducting hooked up to another fan. The toilet vent pipe should not have to travel far, and it should not be connected to any other fixtures – or odour could come up from those fixtures. It will usually fit in the space of a regular toilet (measure first). However, when you take off the old toilet, you will need to cap the sewer pipe. When you do that, the floor will not be flat (you will have a cap). You’ll need to figure out a way to make that flush. Maybe a piece of plywood the same thickness as the cap,, with a hole cut out of it to accommodate the cap. This will raise the toilet by the thickness of the plywood.

  • Masha Wright

    What are the size dimensions and details (plugs or clamps) for the battery needed for the Separett 9210 villa 12V I don’t see them on the website where do you recommend getting one?

    • Richard Post author

      The wires on the toilet have alligator clips, which can adjust to the size of pretty much any battery post. You could take these wires to the store to make sure. I can’t recommend a store for batteries, but any store selling deep cycle 12 volt batteries could sell you one.

    • Richard Post author

      There are Separett bags for sale, however many people use generic compostable bags which are a bit thinner but much cheaper. If you use the generic bags, double bag it. Get the tall size. Canadian Tire has them.

  • Alan Marsh

    Hello Richard – we were thinking of putting a composting toilet on our boat. Does toilet paper in the solids tank impede the process, or emptying? Thank you, Alan

  • Doug Lee

    Good day,
    We are considering a Natures Head toilet for our property on Haida Gwaii.
    Can the lower unit be used with a compostable bag liner so I don’t have to lift it?
    Or should I consider the Separett toilet.
    We are a retired couple who use the off grid property about half the time.

    Thank You for your time.

    • Richard Post author

      To use the Nature’s Head with a bag, you would have to remove the rotating mechanism. I have nevr done this, but I don’t think it would be difficult for a handy person with basic tools. Of course you’s need to put stainless steel nuts and bolts in the holes left in the sides of the toilet, after removing the mechanism.

  • roger pilon


    Im interested in this product for my off grid home, how do you deal with cleaning the bowl during a number 2 if you cannot add liquid or cleaners to your compost

    • Richard Post author

      Toilets with a larger opening for the solid waste like the Separett are not a problem, because little if anything touches the sides of the bowl. The waste falls straight down the large hole. If you do get a mess, or have a toilet with a smaller opening, then you spray a little water into the bowl with a spray bottle and wipe it clean using a paper towel. You can drop the paper towel into the toilet when done. I know of one very squeamish person that puts the paper towel on the end of a paint stick when cleaning the bowl.

  • Tammy Tutte

    Hi Richard,

    Can you answer how the Separett system manages in the winter? Is there anything special you need to do?

    Thank you,

    • Danielle McArthur

      Hi Richard.
      I’m considering replacing the current toilet in my new (used) RV with a Separett. Do you think the urine could be diverted into the black water tank, then emptied from there? I’m Also wondering if you have those blue tablet things that Separette sells for their toilets. They sit in the urine diverter. I think they stop the urine from turning to ammonia (something I do with vinegar at the moment).

      • Richard Post author

        Yes, that is a great solution, presuming you have the drop. Gravity is needed to drain the pee into the tank. We have the enzyme blocks.

  • Mark Schneider

    Hi Richard, I am building a cabin in NW, Ontario, near Nestor Falls, Ontario. Cabin will be used about 70 days per year by 2-8 people per night. This is new construction in a remote area. I have flexibility on building “bathroom” anyway I need to to accommodate the best compost toilet available.
    1) what compost toilet do you recommend?
    2) where are you located? Do you ship to Fort Frances or Nestor Falls, Ontario?
    Thanks for help and recommendations.

    • Richard Post author

      An older RV will likely have a smaller bathroom area. The Separett might not fit, so the nature’s Head is the solution.

  • Rick Roy Schnurr

    My Nature’s Head becomes hard to turn the crank after a couple of weeks. (2 people using the toilet). I’m using coconut shell fiber. Am I doing something wrong? I read one review that suggested the mix may be too dry and to add liquid. This seemed counterintuitive to me. Suggestions??

    • Richard Post author

      This is no problem at all. The rear section of the bowl is a chute, and the forward section is a funnel. When either men or women sits on the toilet, urine will mostly go forward, and solid waste will fall straight down. A few women, especially very short women, might be in the habit of leaning forward when they sit on a toilet. In this case, the pelvis tilts back, and urine can be directed back. Too much urine might go down the chute. The easy solution is to sit a little more upright when using the toilet. Very short people might need a stool for their feet.

  • Cyndi Hopkins

    We have a remote cabin on the Alaska Highway, where it can get extremely cold for 6-7 months of the year. Right now we use an out house and I use a little camper toilet, just for liquids. This summer my husband hopes to put in a toilet, yeah!, so I am wondering what you would recommend for these type of conditions

  • francois pinet

    Is it possible to put the vent through the floor instead of the sidewall? All of this to preserve the perfect van look.
    Thank you

  • Gerard Caron

    First of all I need to know if you speak french or if you have someone who may communicate in french?

    I have a tiny house for week end for two adult and we hope to install a toilet.
    electrical is availaible in the bathroom

    I am in Quebec so we have cold winter.. What will be the best for us? the space is very small, I was looking for the separett but not sure becaus of liquid to put outside but the system and the look his very interesting otherwise the nature’s with the liquid thank should be interesting to. Is it possible to add a thank like nature’s head to the separett ? need your knowledge support please. you can contact me on my cellphone 418-633-0274

    • Richard Post author

      I’m sorry, we do not speak french. Cold does not matter. You could plumb the Separett anywhere you like – but you’d have to buy a tank. If it drains in to the ground, it should go below the frost line.

  • Pam

    HI I purchased the Separett toilet from Walmart, and they sent me the DC version. I have purchased a toilet from you in the past, and it came with the regular 120V adapter for the wall. I cannot get ahold of Walmart, but my question is, can I use any compatible adapter with this toilet? please advise. Also do you offer a contractors rate for multiple purchases?


    • Richard Post author

      Walmart is not a good place to buy these toilets, because 1) they can’t help you, as you found out, 2) they are more expensive, and 3) you can’t get advice and help from me after the purchase. I do not provide free customer service to Walmart customers. There is no reason to support Walmart – a huge US based corporation, rather than a small Canadian owned business (me).

  • Bob Craig

    we have an Ontario 32 sailboat. Presently using a holding tank with raw water flush.
    Is there a solution with your system?
    Flushing the holding tank is always a point of concern (personally). We always flush well out.

    I would like to find an alternative.
    Reading reviews etc, I am stumped.

    We use our sailboat 2-3 weeks at a go. translating 6 months through, then sporadic bits of 2-3 days.

    Is there an alternative with your company?
    Canadian design support.

    Thank you in advance.

    Bob Craig

    • Richard Post author

      The Nature’s Head was designed for this purpose. Honestly, it works amazingly well. I was at a wooden boat show last year, and was on probably 20 boats. The one boat with a Nature’s Head was the ONLY boat that had zero odor. If you have a holding tank system, it will almost always have odors. The big advantage is no pumpouts. Ever. Now, if you are on the Great Lakes, you need to plumb the urine drain to a bigger tank. They don’t like the urine draining to a bottle. Fortunately, this is easy. I can lead you through it.

  • Amy Ascroft

    Hi Richard,

    I hope you and your family are doing well during this time.

    My questions for you are:
    1) What is the difference between the Separett 9200 and 9210?
    2) I see that the toilet seat is raised a bit from main bowl which I believe this is to operate the solids door to open when you sit down. Does this gap between the seat and main bowl allow urine smell (this may be remaining on bowl after use) into the air?
    3) What is the price including shipping to Ontario, Canada
    4)Do these units ever go on sale?

    Thank you!
    Kindest regards,

    • Richard Post author

      Hi Amy.
      1) the 9200 has been discontinued.
      2) No, any urine odor would normally be sucked into the toilet by the fan.
      3) $1544.
      4) No, sorry.

  • Phil Boyer

    Hi I am currently building a 18′ catamaran powered by a 20 hp electric motor. I live in Ontario and I am not sure if a portable toilet system is legal in Ontario and I may require a holding tank with pump out. Can you clarify this for me. If it is legal to have your toilet on a small boat in Ontario can you direct me to any legal text that clarify the requirement.


    • Richard Post author

      First, it’s not a portable toilet system. Transport Canada is responsible for this issue, and they have not come out with a statement on composting toilets. However, I’ve spoken to them many times about it. It can be argued that composting toilets are in fact a holding tank system, but they have some concerns about the urine bottle, as it is only 2 gallons. They suspect (probably correctly) that people will dump it over the side. It’s legal to pee over the side of your boat, but it is not legal to pee in a bottle and pour it over the side (Crazy, I know). If you plumbed the urine drain to a larger tank which you intended to pump out (easy), you would have a full holding tank system and be 100% legal with no confusion. This is what I would do on the lakes. In summary, the toilet with the urine bottle may well not be legal, but if you use a larger holding tank it should be. No one to the best of out knowledge has ever run into trouble or been issued a ticket for having a composting toilet on the lakes. Large numbers of US boaters visit Canadian waters with composting toilets and they never have problems or get tickets. There is no legal text providing clarification. (On the US side, the USCG is responsible for this issue and they call it the “best possible solution”, but in Canada we have no such clarity.)

  • Lisa Underwood

    Hi Richard. I live in Nova Scotia and want to put hat a separett 9215 composting toilet. I cannot seem to find this more recent toilet. My sister just purchased on in Maine. Can you please let me know why you only have the 9210 version?

    Many thanks Lisa Underwood

  • Suzanne Côté

    Is it possible to have the drawing (dimensions) of the version with the shifter and de foot spider?
    Because the actual drawing show the dim for the crank and the hand spider. Looks like the shifter is higher than the top of cover and the foot spider is larger than the hand spider.
    Thank you in advance!

    • Richard Post author

      We don’t have updated drawings yet, sorry. However the dimensions are very similar to the spider handle diagram. The crank handle has been discontinued.

  • Scott Gribbon

    I am looking at putting in a composting toilet at our cottage. It is a 3 season cottage. My brother has a sunmar with the externexternal tank system. I am leaning towards this style.



    • Richard Post author

      I used to sell most major brands of composting toilets, but now only sell the newer urine diverting models. The concept with your brother’s system is great. But in practice many people have difficulty with it. The problem is with frequent usage. The heater or vent in the old style all-in-one toilets (which is there to evaporate urine) may not keep up with the volume of urine flowing in. In that case, you get a tank of raw sewage.

      Separett toilets are pretty simple. They separate the urine and feces in the bowl. This gets rid of 90% of the odour right at the start. It is much easier to compost feces than a combination of feces and urine. Urine drains to a pit, and the feces are compost in a bin on the property. It’s very easy, and foolproof. The feces are never in contact with the inner workings of the toilet, so there is seldom any clean up. Emptying takes 5 minutes.

  • Richard Post author

    You cannot buy the 9215 in Canada. It is the same as the 9210, with different pipe. In Canada you want the 9210. I have no idea why the price difference exists. This is set by Separett.

  • Lo Camps

    Hello Richard,
    Thank you for a most informative website.
    I’d like to ask you a few questions which may help us decide.
    We’re debating (as most do) about the 2 systems. Is the Separett (S) relying on more ‘fan’power to dry out waste whereas Nature’s head (NH) relies mostly on effective separation of solids and urine as well as sphagnum absorption?
    Which of the 2 systems (S or NH) has the most effective urine diversion seat or system?
    Lastly, the composting toilet will mostly serve 2-3 people intermittent use. Would either type accommodate such use?

    Thank you,

    Lo and Annemarie

    • Richard Post author

      1) Is the Separett (S) relying on more ‘fan’power to dry out waste whereas Nature’s head (NH) relies mostly on effective separation of solids and urine as well as sphagnum absorption? No. The fans in both toilets evacuate stinky humid air out of the toilet.
      2) Which of the 2 systems (S or NH) has the most effective urine diversion seat or system? I would say they are equally effective.
      3) the composting toilet will mostly serve 2-3 people intermittent use. Would either type accommodate such use? Yes, both would be fine.

    • Richard Post author

      I’m not sure where the quote is from, but not from my site. I do not recommend any biological compost starter and truthfully I think that product is a scam. Human waste is something like 80% bacteria by weight and it does not need any “starter”. It’s already compost rocket fuel.

      The Nature’s Head only needs coco coir. Peat moss can be used, but I don’t like it because it’s bulky, and needs to be stored outside (where it could be infested with insects or fly eggs). It also takes 100 years to grow and is not an environmentally friendly product.

      Coco coir is perfect for a van as it comes in small compressed bricks.

  • Melisa

    Just wondering if the fan can be hooked to a 12V battery system or do you need to have a 120V power system? I love this idea. We are planning on building some tiny homes on our property for family and friends when the come to visit. But they will not be near electricity. We were hoping to run it off batteries with a solar panel to recharge.

    • Richard Post author

      Yes, the toilets are designed to work on either 12 volts DC or 110-120 volts AC (wall outlet). There are wires included that will attache to the + and – terminals of a battery.

  • Catherine Reilly

    I’m interested in using the Separett Composting Toilet in three season addition on our workshop.

    I have a few questions.

    We live in a rural setting in southern Ontario. We do get freezing weather, but not like in northern climes. We anticipate we can keep the temperature in the room with the “facilities” above zero centigrade.

    1. Power supply. Can the unit be plugged into a regular duplex outlet. If yes, how long is the chord? – or should we plan on placing the unit O/C with the outlet.

    2. Our plan is drain the liquids into near the weeping tile do our building. This drains into a holding tank and then into a holding pond. Our soils are fairly sandy. Does this sound feasible to you.

    3. Ventilation. Where we want to place the unit, a straight vent pipe would end up under the soffit of the main building. Could we put an elbow in the vent stack and redirect the stack so that it projects outside the soffit area.

  • Andy Szypula

    Richard: We have a 3 bdrm winterized cottage – but need a 4th bedroom for all our sons and wives/girlfriends to be comfortable. Fortunately we have a garage with an upstairs bunky that we wish to convert to a 4th bedroom (Heat/AC). The boys/girls request is to have toilet in this bunky so as not to go to the cottage bathroom at night – especially winter – Christmases. The outside trip would make it too cold. To help with creature comforts – I am against plumbing out to the garage/bunky and to tie into the septic or have a seperate holding tank. Your products sound as viable options.
    Scope is to have the bunky with a bathroom – toilet – that would be used as an overflow in the summer – (a couple times) , overflow Thanksgiving weekend and finally overflow 4th bedroom Christmas. 2 -3 people – occasional overnight usage- since it would be sleeping quarters and during day they have main cottage facilities.
    What do you recommend?
    Maybe a hard sell to my wife – but it is good to review options and costs – especially for the limited usage.
    -Plumbing /cost options

    • Richard Post author

      Sounds like it might be a good solution for you. It is $1544 which includes and shipping pretty much everything you need except possibly a bit of pipe from the hardware store, depending on your installation. The vent pipe typically goes out the wall, where it can terminate, or you can put a 90 degree elbow there and take it up as high as needed. Power is needed – either 110 volt or 12 volt. The urine drains out a hose, typically to a drain pit.

      I’m sure you will have more questions both now and later when installing. I’m here 6 days a week via email or phone.

  • Angela Granholm

    Good Day : Interested in purchasing a natures head toilet for our camp.Can you tell me the product that goes into the holding tank for waste.Is it some sort of coco fibre and I do not see anything like that on the site to purchase.Any information would be apprecciated.Thank you.

    • Richard Post author

      I like coco coir. It comes in bricks, and can be purchased at gardening stores, some hardware stores, and online.

  • Bill Demkiw

    Hi Richard. We purchased one of your toilets towards the end of 2019. We installed it when we opened our cottage last spring. There is just my wife and I on a regular basis but we did have some others up a couple of times. Because of Covid-19 we didn’t spend too much time at the cottage. When we went to empty the bin the first time there was a large amount of liquid in the bin along with the waste. At the time we figured that this was because perhaps a couple of the male visitors had not listened to the “DON’T PEE IN THE TOILET UNLESS YOU ARE SITTING!” rule. We started a new setup this spring and only my wife and I are using the cottage. She’s the only one who uses the toilet. We are noticing that there again is a lot of liquid in the bin again! I have checked and the urine drain hose is connected and working properly and the fan is running.
    Have you encountered this problem with any other units? Do you have any suggestions?
    Thank you
    Bill Demkiw

    • Richard Post author

      If you are sure that all the connections are not leaking, then it is simply a matter of the pee going too far back. It can happen especially with women who are short. They lean forward when sitting on the toilet, and this tilts the pelvis back. Pee goes back, instead of down. The easy fix is to encourage females to sit more upright. A footstool may be helpful for some. It also may help if she sits slightly more forward on the seat.

  • Elaine Warner-Laxton

    Sorry for the late response! But THANK YOU for the wonderful urine bottle lids. Your prompt service was greatly appreciated.

  • Rolf Reynolds

    We are interested in your system and have a few questions: first can you tell us more about the bags- are they truly biodegradeable or do they just break down into smaller pieces of plastic. Also we don’t see any bags for sale- how much are they and where do we get them?

    • Richard Post author

      They are compostable and do not break down into plastic. You can get Glad Tall compostable bags at Canadian Tire and Walmart.

  • Shelley Easthope

    Hi Richard
    We are looking for a porcelain or stainless steel urine diverting toilet. I see many available in Europe and also some in USA but none in Canada. We are specifically interested in the Eco Dry which is porcelain or the Multrum clivus cl810 which is stainless steel

    We live on Pender Island, one of the Gulf Islands on the West coast of Canada, with very little water! I believe there will be a big market here once people catch on.

    Thanks for any help you can provide.

    • Richard Post author

      Unless something has recently changed, the Eco Dry is just a pedestal. There is nothing inside to store or contain the waste, or a ventilation system, or a fan. It would normally use a container under the floor, and I don’t like that approach for numerous reasons. It also does not have a view screen or trap door, which means as soon as you open the lid you are staring at the last person’s poop. These are the reasons why they are not imported into Canada.

      Clivus Multrum have some of the same problems. UBC put in many CM toilets a few years back, and have had huge problems.

      The best solution is a self contained urine diverting toilet with a trap door or view screen, vent, and fan.

  • Michael Kalman

    Hey Richard,

    I believe my fan on my Separett 9210 is no longer running at full speed, I think it may have fizzled out and is on it’s way out because the odor has gone from odourless to letting odor sit in the house

  • Pat Martin

    can a compostable toilet be outside? We are going to install an outdoor shower and are checking out the possibly of having an outdoor toilet as well.

  • Ian Campbell

    We have been using the 9210 unit for two years now and think its great. Recently extra female use and too much urine is getting into the bucket. Is there a way to prevent this?

    • Richard Post author

      Yes. Some women, especially shorter women, lean forward when sitting on the toilet. This tilts the pelvis back, and urine can go backwards, rather than straight down or forwards. The easy solution is to ask women to sit a little more upright. Very short women may need a foot stool.

  • Alyssa Kennelly

    Hi there,
    My husband and I are on the brink of purchasing a recreational property that is fairly isolated. There is no septic system and we would like to install a composting toilet. Is it possible to do this without electricity? I am wondering about the fan that is supposed to run 24/7..


    • Richard Post author

      The fan is needed to exhaust the stinky air inside your toilet. Some bury the waste under sawdust and hope it doesn’t stink, but I do not find that an acceptable solution. You can use a 12 volt battery with a solar panel. As a last resort you could try a rotating turbine vent. There is a toilet that is pretty much airtight under normal usage conditions called the Thinktank Waterless Toilet. This toilet is less likely to smell if no fan is hooked up. However, you still should find a way to power the fan. Everything works better.

  • michael Jennings

    Hi Richard I have talked to you before and I have an pit toilet which works well but not as handy for others to use , the Separett is one that I am looking at and have a few ? the urine pipe is outside the insulated out house does this freeze in out cold Canadian winters so there is no chance for a backup into the toilet . I have read the comments by others but BC is one thing but Quebec and Ontario is another . I will keep the electricity on all the time in the out house for the fan and a small heater when it will be used in colder weather but the urine pipe is still exposed what do you think ?

    • Richard Post author

      It is not a problem. Make sure the drain line slopes down everywhere, and there will be no standing liquid to freeze. Insulate the pipe if it is exposed outside. The outlet should be as deep as practical, ideally below the frost line. You might be able to insulate a drain pit with rigid insulation. In the event it does freeze at the bottom, hot water through the pipe should fix it.

  • Jan Gladstone

    Hello, I need a composting toilet that will work at a private beach. Naramata, BC, Okanagan Lake. No electricity there, could possibly use a solar panel. What product would you recommend?

  • jeff dubois

    Just wondering if Separett has realized the flaw in there design and have a stronger more solid toilet seat option yet?
    Not sure if I’m the only person that leans over a bit to do paper work, but as soon as you lean to to side of the toilet the cheap plastic seat bends/ warps up that then allows the button to raise and the blue flap will half close enough to block the dirty toilet paper on it. Have had to clean up mess to many times. Have to get off toilet, wipe and maually push seat down to dispose paper.

  • Jeff Piekarski

    Love our Separett toilet. This past weekend the fan has ceased and needs replacement. Please let me know where I can buy just the fan component of the toilet

    • Richard Post author

      Sadly, it is not so simple. No composting or waterless toilets are automatically approved in Ontario or anywhere else. Government agencies are understandably concerned with what comes out of the toilet when full. No toilet produces finished, safe compost. And we must therefore presume it requires further aging or composting elsewhere. (Some older designs of composting toilets claim they do, but in practice, they don’t.) The solid waste must be stored in a secondary container (usually a plastic compost bin) after it has been removed from the toilet, where it sits for about a year. If you need a permit, you will have to talk to local governments and see what they require. It might be a waste management plan from an engineer. 99.9% of these go in without formal permitting, which can be expensive. You can read more about permitting here. And how to safely compost the waste (it’s super easy) here. Call me if you need more details.

  • Scott noiles

    Hi, I purchased a nature head toilet from you a few years ago. Would I be able to purchase the AC adaptor for this unit? Thanks, Scott

  • William Yaschuk

    Hey Richard…..

    I just wanted to get your opinion of this new “Thinktank Waterless Toilet” versus the Separett Vila 9210? Any advantages of one over the other…pricewise, they are identical. I like the fact that men don’t have to sit to pee, but how about build quality and warranty on both units? What Canadian Standard Approval ratings do they have for installing? I’m looking to install one or the other in my waterfront cottage on Maclean Lake which is in Severn Township, ON and I’m getting some negative responses to being able to using a french drain or holding tank for the urine (if I use a holding tank, the township wants me to pay to have the urine collected by pump truck).
    The person I spoke to in the building department had never heard of the Separett toilet before (nevermind the Thinktank, as today was the first day that I came across it in my google searchs). I don’t want to spend the money on either unit just to be told that I need to put in a tile bed just for urine.

    By the way…what sparked the flame for this encounter with the Severn Building Dept was a letter that they sent out to all lakefront property owners that they were implementing a “Discretionary On-Site Sewage Maintenance Inspection Program” and that all old established cottages were going to be inspected by an independent engineering firm. Those places that have grey water pits and outhouses have to bring those systems up to current day code.

    • Richard Post author

      Hello William,

      You are the second person in two days from the Severn area to contact me. They have apparently implemented very strict regulations around toilets.

      The Thinktank and Separett are both basically storage containers, where the solid waste is removed and composted safely in a sealed rotating bin. The urine can usually be drained into a French drain, except in your area. The guy I spoke with yesterday was under the impression that he had to put it in a tank, and have the tank pumped out. This was hard for him , as he was water access only. Pee is 95% water, and not a health risk, but it is powerful fertilizer. If you are close to the water, you should be able to drain it to a tank, dilute it, and spray on plants. Hauling it away is a terrible solution as it is very costly and environmentally unfriendly. Having a big truck burn fossil fuel, spewing pollution and carbon dioxide into the air, all to remove pee from your site is the absolute height of absurdity. They are creating a big problem by solving a non-problem.

      (Incidentally, in BC the health authorities say urine is not a threat and can be drained into a mulch bed. This is consistent with WHO and EPA (in the US) guidelines. Why Ontario regulators have drawn a different conclusion is a bit of a mystery).

      CSA approval means basically nothing when it comes to toilets. I have never, not once, in 15 years of doing this found the CSA approval helpful or required for a waterless or composting toilet. Some locations may require NSF 41 certification, but urine diverting toilets like these are not eligible for that, as the composting takes place in a secondary container. The Separett Villa has a CSA sticker, but newer models such as the Thinktank do not, because CSA stopped approving waterless toilets entirely. The electrical components are of course still CSA appoved in all toilets.

      You may wish to read my brief article on permitting waterless toilets on my site.

      It might be important to tell them that these toilets are not actually composting toilets. They are watereless, urine diverting toilets where the waste is simply collected and partially dehydrated for safe disposal elsewhere. So regulations pertaining to true composting toilets should not apply.

      Whether or not you can meet regulations in your area with these toilets, I cannot say. The guy I talked to yesterday was resigned to draining the pee to a tank. The one good thing about this is, because there is no flush water or solid waste, it will take a long, long time to fill up a big tank. If you have road access it might not be so bad.

      The Thinktank has several advantages over the Separett. They are pasted below. The basic functioning is the same.

      Let me know if you need anything else. And please, tell me how it goes. I’d be very interested in your final solution.

      Thintank Waterless Composting Toilets are virtually airtight under normal operating conditions! They draw ventilation from outside – in contrast to other toilets which draw ventilation air from the bathroom area. With other toilets, you are rapidly blowing expensively heated or cooled air outside. The Thintank Waterless Composting Toilet, through its patented airtight design, draws all ventilation air from outside, circulates it through the toilet, and exhausts the same air outside. This saves a great deal of money over time, is far more efficient, and environmentally friendly.
      Because the Thintank Waterless urine diverting toilet is tightly sealed, ingress by insects is virtually impossible. This solves a major problem with other waterless and composting toilets.
      The patented trap door design allows men to stand when urinating – in contrast to other toilets where men must sit. The trap door stays closed unless you are going #2. It is impossible for the urine to end up in the solids bin – which is a big problem with other toilets.
      BETTER LOOKING DESIGN – with vent pipes hidden behind the toilet in most installations (in contrast to other toilets, with vent pipes coming out the top or out the side).
      Thinktank Waterless Toilets use the best fans in the world. They have exceptional output (high cubic feet per minute rating), powerful static pressure (strength of airflow rating), are very quiet, draw low power, and have an incredibly long life (rated at 150,000 hours). Two fans are provided – one for the air intake and one for exhaust. However, in most installations the intake fan will be unnecessary and you can keep it as a spare. The intake fan is useful for very long runs of vent pipe. The toilets are designed for these fans to be easily accessible and removable.
      All metal parts are high quality marine grade stainless steel.
      The toilet is incredibly strong. The shell is rotationally molded like a white water kayak. This is the strongest possible way to build something in plastic. Rated at 350lbs plus. Big guy approved!
      Works on either 12 volt (a deep cycle 12 volt battery) or 110 volt power (normal household electricity) with the supplied wall transformer.
      Uses inexpensive, widely available compostable bags. 10 bags are included.
      BEST WARRANTY IN THE INDUSTRY. The toilet is covered for 6 years. (3 years on fans. Fans are inexpensive and easy to replace).